When a loved one is hospitalized — especially with visitor restrictions due to COVID-19 — it can be difficult for family members to communicate with doctors and nurses.
“Keeping the lines of communication open between our patients’ families and care givers is very important,” said Faith Needleman, SMC Director of Quality. “Communication is not only encouraging for both the family and the patient, but can be pivotal in the recovery process.”
In an effort to increase communication, the nurses on 2 North will be available to speak with one designated family member per patient each day by calling the nurse’s station. From there, the call will be directed to the patient’s primary nurse who will answer questions and provide support.
“By offering this service, it’s our hope that patients’ families will feel more a part of their loved one’s healing process and progression to health,” said Cathy Butenewicz, SMC Risk Manager.
Designated family members can call the 2 North Nurse’s Station at 856-339-6045 everyday between 11 a.m. and noon, and again between 4 and 5 p.m. to speak to the patient’s primary nurse.
This is a pilot program beginning with nurses and patients on 2 North. If it is successful, Family Call-In Times will be used throughout the hospital.