Did you know when you come to the SMC Emergency Department, you’re being treated by Cooper Emergency Medicine Physicians? Cooper doctors know that in a medical emergency, every minute matters. Working with our team of nurses, technologists, and support staff, our physicians are committed to a 30-minutes-or-less ED Service Pledge, while providing the quality care and service you deserve.
The ED average wait time is approximate and provided as an informational service to the public. It is based on a rolling average that is updated four times an hour and does not represent the actual current activity in the ED waiting room. It represents the time it takes from arrival until a patient is initially seen by a clinical professional — physician, physician assistant, or advanced practice nurse. Patients are triaged upon their arrival in the ED. They are then seen by a clinical professional in an order based on the complaint, condition, and reason for the visit.
If you are experiencing a medical emergency, call 9-1-1.
Salem Medical Center has teamed with Cooper Emergency Medicine. Cooper’s ED physicians are here at Salem Medical Center 24 hours a day, seven days a week to provide care to patients and their families. The emergency department at Cooper University Hospital is one of the busiest emergency departments in the state and its doctors know in a medical emergency, every minute matters.
To demonstrate our commitment to your care, the emergency department at Salem Medical Center participates in the 30 Minutes or Less ED Service Pledge.
A trip to the ED can often be stressful or scary, but it doesn’t have to be. A few minor preparations can help your visit go smoothly.
-Bring support. If you can, have a trusted friend or family member accompany you to the ED. This person can not only help you explain your condition to the ED staff, but also help you understand and remember important medical information.
-Honestly describe your condition, and don’t be afraid to use detail. Any and all information regarding your condition may help ED staff make an accurate diagnosis and being treatment more quickly.
-Be prepared to wait. In the ED, patients are seen by doctors according to the severity of their symptoms, not in the order of arrival. Being prepared to wait for your turn may decrease feelings of stress and anxiety.
-Don’t be afraid to ask. During your visit to the ED, don’t be afraid to ask the physicians, nurses, or staff if you do not understand. -Tests, procedures, your diagnosis, and even follow-up care instructions can be confusing.
If you are unable to collect these without delay in seeking care, please bring the following items with you to the ED:
Contact information for your personal doctors.
-Detailed medical history and current condition information, including dates of major surgeries.
-Health insurance card and photo ID.
-List of any allergies you have.
-Names, dosages, and how often you are currently taking any prescription or over-the-county medications, vitamins, or dietary supplements.
-Comfort items such as bottled water and a music player for yourself or a favorite blanket, book or toy for your child.
Before leaving the ED, it’s important that you, or a trusted family member or friend, completely understands the information given to you by the ED staff. Understanding and following discharge instructions, including medications and/or home care procedures, are vital to helping your condition improve. If you do not understand any information given to you by the ED staff, ask for clarification.
Minor illnesses can often wait, but some symptoms always demand immediate medical attention. These can include things like head injuries, high fevers, and signs of a heart attack or stroke.
Fainting, fevers greater than 100.4 degrees in infants and 105 degrees in older children and adults, severe pain anywhere in the body, and significant vomiting and diarrhea require immediate evaluation. In terms of injuries, head injuries — especially those accompanied by loss of consciousness and/or vomiting — and deep wounds causing unmanageable bleeding are best managed in the ED.
A heart attack is often recognized by symptoms such as chest pain, shortness of breath and upper-body discomfort, while stroke symptoms can include severe headache, disorientation, difficulty walking and/or speaking, and weakness or numbness on one side of the body.
But there are lesser-known signs of heart attacks and strokes that you might not be aware of. Women’s heart attack and stroke symptoms often differ from those experienced by men. Fatigue and nausea are common heart attack symptoms in women, while women’s stroke symptoms may include chest pain, heart palpitations, nausea and shortness of breath, according to the National Stroke Association.
Although the symptoms mentioned above are commonly associated with medical emergencies, you know your body best and should always feel comfortable seeking emergency medical care any time you experience unusual or concerning symptoms. This will not only set your mind at ease, but also ensure you have quick access to potentially lifesaving medical care, if needed.
This list is not comprehensive of all emergency symptoms. If you are experiencing a medical emergency, dial 9-1-1.
When patients enter the emergency department, the time of their arrival will be noted. Our pledge is that a medical professional (physician, physician assistant or nurse practitioner) will work diligently to have our patients initially seen within 30 minutes of their noted arrival.
No. We will work hard to have a medical professional initially see our patients and begin their evaluation and treatment within 30 minutes of their noted arrival. Depending on the nature of their illness or injury, and the unpredictable volume of patients requiring emergency care at any given time, the wait time and duration of each visit will vary.
When a patient arrives and checks in, the time of arrival will be noted. When the medical professional initially sees the patient, the time will be documented by the emergency department staff.
In many emergency rooms across the country, wait times have been increasing. We want to assure our patients that we are dedicated to not only offering quality care but also to working diligently to provide that care as efficiently as possible.
The 30 minutes start when the patient checks in with our staff at the emergency room desk.
While the goal is to initially see every patient within 30 minutes of their noted arrival, the most severe cases will always receive immediate attention.
It is not our objective now, nor will it ever be, to “rush” patients through the emergency department. Our process improvements have been focused on getting patients into a room as quickly as possible and enabling the medical professional to initially see a patient and begin their diagnosis and treatment in a timely manner.
Absolutely not. Emergency department staff will greet you as soon as you come in, and a nurse will assess your condition through a triage process. We know your time is valuable and we pledge to work diligently to have a medical professional initially see you within 30 minutes of your noted arrival.
If you are experiencing a medical emergency, call 9-1-1.
The Emergency department (ED) average wait time is provided as an informational service to the public. It is approximate, and based on a rolling average that is updated four times an hour and does not represent the actual current activity in the ER waiting room.
The ED wait time represents the time it takes from arrival until a patient is initially seen by a Clinical Professional (Physician, Physician Assistant or Advanced Practice Nurse). Patients are triaged upon their arrival in the ED. They are then seen by a Clinical Professional in an order based on their complaint, condition, and the reason for their visit.
While many patients are initially seen by a medical professional within 30 minutes of their arrival, during some peak times when the number of patients and/or trauma situations exceeds the number of providers or beds, some patients are not initially seen within 30 minutes of their noted arrival.
Should you have any additional questions about the 30-Minutes-or-Less ER Service Pledge, please ask any of our emergency department staff.